The patient experience encompasses every interaction a patient has with the healthcare system, from scheduling an appointment to their post-visit follow-up. A project focused on "elevating" this experience is about identifying pain points and designing solutions that make the process more efficient, empathetic, and human-centered.
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Before creating any new design, it’s critical to first learn how users currently experience the product or service. This stage involves observation, research, and gathering insights that will shape the foundation of a user-centered design approach.
Before diving into the design process, it’s essential to build a clear understanding of the existing experience. This stage focuses on researching, listening, and gathering valuable insights that guide decisions and ensure solutions address real user needs effectively.
Every successful design starts with empathy and understanding. To design effectively, you must first study the existing experience. This stage is dedicated to collecting insights that reveal user behaviors, frustrations, and needs, guiding thoughtful and impactful design choices.
